Chelsea Flowers is a family run florist based in London Chelsea. We have supplied fresh flowers and plants to our local area since 1990. We have also arranged for flower and plant deliveries worldwide via the Interflora network.

As a family business, we are able to give personal attention to every order we process. Everyone in the shop is committed to the service we offer our faithful customers. We always provide a first class service to our customers, and guarantee all our orders are to the customers satisfaction.

Making a purchase

Select the section from which you wish to order, based on location/occasion, browse the selection available, and make your selection. You will then be prompted for a delivery date and card message, and select the country you are located in, and the one to which you want delivery to be made.

When you have finished making your selection, click the "Go To Checkout" icon.

Complete the Invoice Details with your name, address, etc. You should ensure that all details are included and are accurate. It is important that the Name and Address you enter are EXACTLY the same as those registered with the issuer of the credit/debit card you intend to use, as any discrepancy may result in the transaction being declined or delayed. It is also important that you supply us with contact details - Day and Evening Telephone Numbers, and accurate email address so that we may contact you quickly if necessary to resolve any queries relating to your order.

Next you should complete the Delivery Address Details form. It is important that this is as complete and accurate as possible to once again avoid any delay in delivering the order. Please note that we do not accept responsibility for non-delivery or late delivery of your order due to any ommission or inaccuracy in the details provided by you. If the delivery is to a work address, this should be made clear on the Order, with the company name and department in which the recipient works included as part of the address. You should also tell us in the Special Instructions field the time at which the recipient finishes work. Please also supply a contact telephone number.

Orders for delivery to Hotels, Hospitals, Schools or Ships sould specify whether the recipient is a member of staff, or a guest, patient, pupil or passenger. Room, Ward, Classroom, or Cabin Numbers should be supplied as part of the delivery address.

After completing this section you will be taken to our secure server to enter your credit card details and confirm the order. An online receipt will be displayed, which you can print out for reference purposes. You should check this and the automated email confirmation which you will receive to ensure that all details of the order are correct. If there are any errors, you should email or telephone us as soon as possible to advise us of any changes which require to be made.

IT IS IMPORTANT THAT YOU CHECK YOUR MAILBOX FOR INCOMING MAIL SHORTLY AFTER PLACING THE ORDER TO DOWNLOAD YOUR CONFIRMATION EMAIL. IF YOU DO NOT RECEIVE IT, THERE MAY BE AN ERROR IN THE EMAIL ADDRESS YOU HAVE ENTERED. SEND US AN EMAIL IMMEDIATELY WITH YOUR CORRECT EMAIL ADDRESS REQUESTING CONFIRMATION OF YOUR ORDER AND WE WILL EMAIL THIS BACK TO YOU.

YOU SHOULD ALSO CHECK YOUR INCOMING MAIL REGULARLY IN THE 24 HOURS AFTER PLACING YOUR ORDER IN CASE THERE ARE ANY QUERIES WHICH WE REQUIRE TO RESOLVE BEFORE PROCESSING YOUR ORDER. FAILURE TO DO THIS MAY RESULT IN A DELAY IN DELIVERING YOUR ORDER.